Privacy Policy

PRIVACY POLICY

Last Updated: 6-23-26

Real Automation LLC (“Real Automation,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, store, and protect information when you visit our websites, submit a form, interact with our ads, communicate with us, receive calls or text messages from us, use our services, or otherwise interact with Real Automation, William AI, or any related AI-powered communication system we operate.

By using our website, submitting your information, requesting information, booking a call, opting in through a form, speaking with our AI or human representatives, or otherwise interacting with us, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you provide directly to us, information collected automatically, and information generated through calls, texts, AI interactions, forms, advertising campaigns, and business communications.

Information we may collect includes:

Name, business name, email address, phone number, mailing address, service address, billing information, company information, job title, website URL, social media profile information, lead details, service interests, appointment details, call preferences, text message responses, form submissions, chat messages, call recordings, call transcripts, call summaries, voicemail content, AI-generated notes, metadata, IP address, browser type, device information, page views, ad interaction data, cookies, tracking pixels, UTM parameters, referral source, and other information you choose to provide.

If you submit a form through our website, a client website, a landing page, a social media platform, an advertisement, a lead form, a booking page, or any other place where Real Automation or one of our clients is authorized to collect your information, we may collect and process the information you submit.

2. HOW WE COLLECT INFORMATION

We may collect information when you:

Visit our website.
Submit a contact form.
Submit a lead form on social media.
Click or respond to an advertisement.
Book a demo or consultation.
Call us or one of our AI-powered phone numbers.
Receive or respond to a call or text message.
Use a website, funnel, landing page, or form powered by Real Automation.
Communicate with William AI or another Real Automation AI assistant.
Communicate with our clients through AI-powered calling, texting, or intake systems.
Provide information to one of our clients that uses Real Automation services.
Interact with emails, SMS/MMS messages, voice calls, or automated workflows.
Use any product, service, or system provided by Real Automation.

We may also receive information from third-party platforms, advertising networks, CRM systems, form tools, phone providers, text messaging providers, analytics providers, scheduling tools, payment processors, and other service providers.

3. AI-POWERED CALLS, TEXTS, AND AUTOMATED COMMUNICATIONS

Real Automation provides and operates AI-powered communication tools, including William AI, that may place, receive, answer, route, qualify, summarize, transcribe, record, or respond to phone calls and text messages.

By submitting your phone number to Real Automation, to one of our clients, or through any form, website, landing page, advertisement, social media lead form, booking page, quote request, intake form, or other phone-number collection point connected to Real Automation services, you consent to be contacted by Real Automation, our clients, our service providers, and AI-powered systems acting on our behalf or on behalf of our clients.

This contact may include phone calls, SMS messages, MMS messages, ringless voicemail where permitted, follow-up messages, appointment reminders, quote follow-ups, lead qualification, customer support, sales outreach, marketing communications, service updates, re-engagement messages, and other business communications.

These communications may be made using live representatives, automated systems, artificial intelligence, prerecorded or artificial voices, auto-dialing technology, text messaging platforms, call routing systems, CRM workflows, and other communication technologies.

Consent to receive marketing calls or texts is not required as a condition of purchasing any goods or services. Message and data rates may apply. Message frequency may vary. You may opt out of text messages at any time by replying STOP. You may request help by replying HELP. You may also ask us not to call or text you by contacting us directly using the information listed below.

4. CALL RECORDING, TRANSCRIPTION, AND AI DISCLOSURE

Calls handled by Real Automation, William AI, or our clients’ AI-powered systems may be recorded, monitored, transcribed, summarized, analyzed, or reviewed for quality assurance, training, billing, compliance, dispute resolution, support, product improvement, and service delivery.

Where required by law, we or our clients may provide notice that a call is being recorded or handled by an automated or AI system. Some calls may be answered by William AI or another automated assistant instead of a human representative.

By continuing a call after receiving a recording or AI disclosure, or by otherwise interacting with our AI-powered systems, you consent to the recording, monitoring, transcription, analysis, and processing of the communication to the extent permitted by law.

5. HOW WE USE INFORMATION

We may use information for lawful business purposes, including to:

Provide, operate, maintain, and improve our services.
Power William AI and other AI communication systems.
Answer, route, qualify, summarize, and analyze calls.
Send and receive text messages.
Respond to inquiries.
Book appointments.
Follow up with leads.
Provide customer support.
Create reports and dashboards.
Send service updates, reminders, confirmations, and notifications.
Send marketing, sales, reactivation, and promotional communications where permitted.
Customize AI scripts, prompts, workflows, routing logic, and business rules.
Train, test, evaluate, tune, monitor, and improve AI models, prompts, workflows, and systems.
Debug errors and improve call handling quality.
Detect spam, fraud, abuse, or system misuse.
Maintain suppression lists and opt-out records.
Comply with legal, carrier, telecom, and platform requirements.
Process payments and billing.
Resolve disputes, chargebacks, and support issues.
Protect our rights, property, safety, systems, users, clients, and business.

6. AI TRAINING, PRODUCT IMPROVEMENT, AND ANALYTICS

We may use call data, text message data, form data, transcripts, summaries, metadata, lead information, customer interactions, system logs, and related information to improve Real Automation products and services.

This may include using information to evaluate AI performance, improve prompts, improve voice agents, improve text agents, improve workflows, reduce errors, improve routing, improve qualification, improve reporting, improve compliance tools, identify patterns, benchmark performance, and build better systems.

We may create aggregated, anonymized, or de-identified data, statistics, benchmarks, insights, and learnings from information collected through our services. We may use this aggregated or de-identified information for any lawful business purpose, including analytics, product development, marketing, benchmarking, and performance improvement.

We do not intentionally use aggregated or de-identified outputs to identify individual consumers.

7. HOW WE SHARE INFORMATION

We may share information with:

Our clients, when the information relates to their leads, customers, calls, texts, appointments, or business operations.
Telephony providers.
SMS/MMS providers.
AI model providers.
Voice technology providers.
Transcription providers.
Cloud hosting providers.
CRM providers.
Scheduling tools.
Analytics providers.
Payment processors.
Email providers.
Automation platforms.
Security and fraud prevention providers.
Professional advisors.
Legal, regulatory, law enforcement, or government authorities where required or permitted by law.
Other vendors and service providers who help us operate our business and services.

We may share information when necessary to provide our services, route communications, complete a transaction, support a client, troubleshoot a system, comply with law, enforce our rights, protect safety, prevent fraud, or operate our business.

We do not sell raw call recordings, raw transcripts, or customer contact information to the general public. We do not intentionally provide a client’s identifiable customer data to that client’s direct competitors.

8. CLIENT DATA

When Real Automation provides services to a business client, we may process information on behalf of that client. This may include caller information, lead information, call recordings, transcripts, summaries, appointment details, text messages, and other business communication data.

Our clients are responsible for their own privacy notices, consent language, TCPA compliance, Do-Not-Call compliance, call recording notices, AI disclosures, marketing practices, advertising claims, lead sources, and customer communications.

Real Automation may provide tools such as disclosure prompts, opt-out handling, STOP/HELP functionality, suppression logic, routing rules, and recording indicators, but these tools do not replace the client’s responsibility to comply with applicable laws.

9. TEXT MESSAGE TERMS

By providing your phone number and opting in, submitting a form, requesting information, calling a number, asking for a link, requesting a quote, booking an appointment, or otherwise giving consent where required, you agree that Real Automation, our clients, or AI-powered systems acting on our behalf may send you text messages.

Messages may include appointment reminders, booking links, quote follow-ups, service updates, intake questions, missed-call follow-ups, customer support, sales messages, marketing messages, and other business communications.

Message frequency may vary. Message and data rates may apply.

To stop receiving text messages, reply STOP. After you reply STOP, you may receive one final confirmation message. To get help, reply HELP or contact us using the information below.

We may maintain records of opt-ins, opt-outs, message history, timestamps, phone numbers, consent source, and related metadata to help comply with legal and carrier requirements.

10. COOKIES, PIXELS, AND TRACKING TECHNOLOGIES

We may use cookies, pixels, tags, scripts, analytics tools, advertising pixels, and similar technologies to collect information about website activity, ad performance, user behavior, traffic sources, conversions, and marketing effectiveness.

These technologies may help us:

Understand how visitors use our websites.
Measure advertising performance.
Track form submissions.
Improve landing pages.
Retarget visitors with ads.
Personalize content.
Analyze conversions.
Detect fraud or abuse.

Third-party platforms such as Google, Meta, TikTok, LinkedIn, or other advertising and analytics providers may also collect information according to their own privacy policies.

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

11. LEGAL BASES AND COMPLIANCE

We process information where we have a lawful basis to do so, including consent, contract performance, legitimate business interests, legal compliance, dispute resolution, fraud prevention, service delivery, and protection of our rights.

Because communication, privacy, call recording, telemarketing, text messaging, and AI disclosure laws vary by jurisdiction, our practices may differ depending on the location, type of communication, message content, consent status, client configuration, and applicable law.

12. DATA RETENTION

We may retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, billing, reporting, support, quality assurance, product improvement, legal compliance, fraud prevention, dispute resolution, chargeback response, accounting, and enforcement of agreements.

We may delete, anonymize, or de-identify data in the ordinary course of business.

We may retain aggregated or de-identified data indefinitely, unless prohibited by law.

13. DATA SECURITY

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, misuse, loss, alteration, or destruction.

No system, network, transmission, or storage method is completely secure. We cannot guarantee absolute security.

14. YOUR PRIVACY CHOICES

Depending on your location and applicable law, you may have the right to:

Request access to personal information.
Request correction of inaccurate information.
Request deletion of certain information.
Request a copy of certain information.
Opt out of certain marketing communications.
Opt out of text messages by replying STOP.
Ask us not to call you.
Request that we limit certain uses of your information.
Request information about how we process your data.

To make a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

15. DO-NOT-CALL AND OPT-OUT REQUESTS

You may ask us not to call or text you. We may maintain internal suppression lists and opt-out records to honor such requests.

To opt out of SMS messages, reply STOP.

To request no further calls, tell the caller, AI assistant, or representative that you do not want to be called, or contact us directly.

We may still contact you where permitted or required by law, such as to confirm an opt-out, respond to your request, provide transactional information, resolve a dispute, comply with legal obligations, or complete an existing business interaction.

16. CHILDREN’S PRIVACY

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

17. THIRD-PARTY LINKS AND SERVICES

Our websites and communications may link to third-party websites, platforms, tools, or services. We are not responsible for the privacy practices, content, or policies of third parties.

18. BUSINESS TRANSFERS

We may transfer information in connection with a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or other business transaction involving Real Automation.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our websites or services after updates are posted means you accept the updated Privacy Policy.

20. CONTACT US

If you have questions about this Privacy Policy, want to make a privacy request, or want to opt out of communications, contact us at:

Real Automation LLC
2710 22nd Street Southwest
Pine River, Minnesota 56474

Email: Team@realautomation.ai