When a GC or homeowner calls and hits voicemail, that pad, trench, or drainage job goes to the next excavator. William answers, qualifies, routes, records, and documents every call for you.
Experience William AI
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william ai™
We will use your website and business details to set up a fast demo experience.
Analyzing your website...
218-297-5444
Your demo call should arrive within 1 to 3 minutes.
With 897,000 residents across the greater Charlotte area, grading, drainage, and site prep jobs hit your phone every dry day after the rain.
William AI helps high-call-volume teams stay covered, standardized, secure, and easier to review across locations.
92%
Call success rate guarantee
99.999%
System up-time across providers
Multi-location
Built for standardized rollout
230,000+
Calls handled this year across clients
You are in a machine, not at a desk. William picks up every call, sorts the real jobs, and hands you clean excavation leads ready to price around Charlotte.
When builders, GCs, or homeowners call about a foundation, driveway, or drainage fix, William answers on the first ring day or night. It books site visits in Charlotte and nearby towns while you keep the bucket moving.
William asks excavation-specific questions: exact address, access, slope, utilities, photos, and target start date. Good Charlotte jobs get tagged and routed to you; tire-kickers and out-of-area calls do not eat your time.
Every conversation becomes a summary, transcript, and recording: what was promised, rates discussed, and site notes from Mecklenburg County to Ballantyne. Less confusion, fewer wasted trips, and tighter bids.
Built for Charlotte excavation work where one missed call can cost days of machine time.
Answers, qualifies, routes, and documents inbound calls before revenue is lost.
Capture inbound opportunities in real time instead of losing them after hours or during overload.
Standardize intake logic, qualify faster, and send calls or follow-up to the right place.
Get transcripts, summaries, recordings, and reporting your operators can actually use.
Driveway washout repair
Steele Creek driveway and drainage fix this week
Waiting for call info
Live demo lead
William completed your live demo call.
Screens candidates before managers waste time and gives hiring teams cleaner first-round throughput.
William AI runs structured interviews automatically before managers spend time on candidates.
Collect references, run outreach automatically, and capture verified feedback as source of truth.
Review recordings, red-yellow-green scorecards, and next-step recommendations in one place.
Gives operators one place to review leads, calls, hiring data, and reporting across the system.
See every lead, handoff, call outcome, and follow-up in one operational view.
See which services drive the most demand so teams can adjust campaigns and spend with confidence.
Track call patterns, service trends, and location-level performance across the business.
Call volume
48,260 calls
Clear view across locations.
Custom Reports
Requested services
Demand insights
Answers, qualifies, routes, and documents inbound calls before revenue is lost.
Screens candidates before managers waste time and gives hiring teams cleaner first-round throughput.
Gives operators one place to review leads, calls, hiring data, and reporting across the system.
See if your business qualifies.
Data-backed intake that holds the line. Security end-to-end to protect customer information.
William sits on your existing number and answers calls like a sharp ops system that knows excavation. It asks about address, type of work such as pad, trench, drainage, septic, or driveway, timing, access, and utilities, then logs, records, and routes each call to the right person. You see clean summaries instead of random voicemails, so you can quote and schedule faster.
Yes. William answers 24/7, so when a storm rolls through and a driveway washes out or a culvert fails overnight, that call is still caught. It flags true emergencies, collects site details, and marks them urgent for you, while non-urgent calls wait for normal follow-up.
Yes. During setup, we build a call flow around how you work: which jobs you want such as drainage, pads, utilities, or septic, where you will travel around Charlotte and Mecklenburg County, and who should get what. William separates GCs and builders from small homeowner inquiries, tags by job type and location, and pushes the best opportunities to you or your estimator first.
William is built to handle real-world jobsite calls, not just perfect phone audio. It confirms street address, city, and ZIP in simple language and can deal with common Charlotte areas like Steele Creek, University area, or Matthews without getting lost. You choose the tone and intro so it sounds like part of your excavation company, not a random call center.
Most Charlotte excavation outfits can be live in a few days. We point William at your website, set up excavation-specific questions, define your service area, and connect your main number. You can listen to real call recordings and read summaries right away, then tweak the questions as you see what comes in.
