When a CISO or founder calls about a breach and hits voicemail, they dial the next firm. William answers, qualifies, routes, records, and documents every call so you keep the work and your team stays focused.
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In a dense, highly educated Greater Boston market, the cybersecurity firm that answers fast and sounds organized usually wins the incident, assessment, or compliance engagement.
William AI helps high-call-volume teams stay covered, standardized, secure, and easier to review across locations.
92%
Call success rate guarantee
99.999%
System up-time across providers
Multi-location
Built for standardized rollout
230,000+
Calls handled this year across clients
William answers every inbound security call, pulls the right technical and compliance details, and gets serious Boston prospects to the right expert without dragging your engineers into phone duty.
William picks up in seconds for breach scares, audit deadlines, and vCISO inquiries across Boston, Cambridge, and the Route 128 corridor, day or night. No CISO, founder, or IT director hits a dead line while your team is heads-down on client work.
On the first call, William collects stack details, user counts, frameworks like HIPAA, PCI, or SOC 2, and incident history. You walk into the follow-up already briefed, ready to scope work instead of re-asking basics.
William filters out job seekers, vendors, and low-fit IT support requests, then routes real prospects to incident response, compliance, or vCISO queues. Your Boston team stays billable while every qualified caller gets a clear next step on the calendar.
Most Boston security buyers call two or three firms. William makes sure you are the one that actually picks up and looks organized.
Answers, qualifies, routes, and documents inbound calls before revenue is lost.
Capture inbound opportunities in real time instead of losing them after hours or during overload.
Standardize intake logic, qualify faster, and send calls or follow-up to the right place.
Get transcripts, summaries, recordings, and reporting your operators can actually use.
Urgent ransomware response help
Ransomware incident at Seaport SaaS firm needing immediate triage
Waiting for call info
Live demo lead
William completed your live demo call.
Screens candidates before managers waste time and gives hiring teams cleaner first-round throughput.
William AI runs structured interviews automatically before managers spend time on candidates.
Collect references, run outreach automatically, and capture verified feedback as source of truth.
Review recordings, red-yellow-green scorecards, and next-step recommendations in one place.
Gives operators one place to review leads, calls, hiring data, and reporting across the system.
See every lead, handoff, call outcome, and follow-up in one operational view.
See which services drive the most demand so teams can adjust campaigns and spend with confidence.
Track call patterns, service trends, and location-level performance across the business.
Call volume
48,260 calls
Clear view across locations.
Custom Reports
Requested services
Demand insights
Answers, qualifies, routes, and documents inbound calls before revenue is lost.
Screens candidates before managers waste time and gives hiring teams cleaner first-round throughput.
Gives operators one place to review leads, calls, hiring data, and reporting across the system.
See if your business qualifies.
Data-backed intake that holds the line. Security end-to-end to protect customer information.
William sits in front of your existing phone number and answers like a trained front-line coordinator for your cybersecurity practice. It asks structured questions about environment, urgency, and compliance drivers, then routes the caller, records the call, and sends a short summary and transcript to your inbox or CRM so your team picks up with context instead of guessing.
Yes. William runs 24/7, so if a Boston company calls at 10 p.m. about a suspected breach, they still reach a calm, professional front line. William flags high-urgency incidents using your rules and pushes alerts to your on-call channel, while still capturing full intake details for forensics and scoping later.
William is configured specifically for cybersecurity, not generic office calls. During setup, we load scripts that cover cloud platforms, endpoint tools, MDR, vCISO, HIPAA, PCI, SOC 2, and more, plus your own terminology. It will not diagnose or design solutions on the call, but it will capture accurate details so your engineers are not starting from zero.
On each call, William asks about company size, industry, tech stack, location, urgency, and what triggered the need, such as a breach, audit, client questionnaire, or general review. Based on those answers, it can route to incident response, compliance, or advisory queues, book a scoping call on the right person's calendar, or politely park non-fit inquiries without burning your senior engineers' time.
Setup is straightforward. We review your services and target clients, design a call flow for incidents, assessments, and vCISO work, connect William to your phone routing and calendars, and run a few test calls, often in a single working session. You can listen to recordings, tweak language to match your brand, and only then push it live for real Boston traffic.
